MTN Rwanda Waives MoMo Fees to Safeguard Against Covid-19 Spread
Following official confirmation of Covid-19 cases in Rwanda, MTN Rwanda has taken a series of precautionary measures to ensure continuity of services and the safety of its stakeholders including employees, customers, communities and suppliers against the outbreak.
MTN Rwanda CEO, Mrs Mitwa Ng’ambi said, “MTN stands in solidarity with the nation during this trying time while supporting the Government’s efforts to communicate and raise awareness on precautionary measures to prevent and contain the spread of the virus.”
MTN has announced that it will waive costs of transactions to allow customers to use cashless modes of payment as part of the measures to prevent the transmission of Covid-19. MTN will waive fees on sending money to others, on all transactions from Banks to MoMo wallets and vice versa, as well as payments for goods and services using MoMoPay. These will be free for the next 90 days.
“We understand that customers will be constrained, therefore we are exploring ways to keep them connected. Fees incurred on MoMo transactions will be waived to ensure that our customers are able to safely and conveniently make payments wherever they are, at all times.”
MTN will be onboarding additional MoMoPay Merchants to reduce the risk of transmission through handling of physical cash in stores, markets, pharmacies and so on.
A key priority for MTN is to ensure business continuity. Services over this time will be even more critical, so priority is ensuring network continuity, availability of spares and equipment and the upgrading of capacity. The implementation of precautionary measures will have a negligible impact on operations. MTN Rwanda will continue to monitor the Covid-19 situation closely and strictly adhere to the recommendations of the Ministry of Health.